Grievance Redressal & Data Protection
Direct point of contact for customer rights, data concerns, and privacy inquiries.
Data Protection Officer (DPO) & Grievance Redressal
In compliance with the Digital Personal Data Protection (DPDP) Act 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, the details of our designated Grievance Officer are set forth below:
Jenish Patel
Data Protection & Compliance Lead
grievance@stickthebizz.in
Monitored daily with priority escalation
StickTheBizz Technologies Pvt Ltd, 4th Floor, Tech Hub Tower, Ring Road, Surat, Gujarat 395002, India.
Statutory Resolution SLA & Timeline
- Acknowledgment: Within 24 hours of receiving your electronic grievance.
- Resolution: Formal redressal and resolution within 15 business days (our internal operational target is 48 hours).
- Data Erasure Requests: If you requested deletion via email rather than the self-service dashboard, our team will process complete anonymization within 48 hours and issue written confirmation.
Regulatory Recourse
If your grievance regarding personal data handling is not resolved to your satisfaction through our internal redressal mechanism, you have the statutory right under Section 13 of the DPDP Act 2023 to submit a complaint directly to the Data Protection Board of India.